Our policies

Privacy notice

This notice explains how Anchor Security & Cleaning Services Ltd ("we", "us") uses personal information collected through this website. We are the data controller for this information.

What we collect

• Quote enquiries: your name, company, email address, phone number, site location and the details you give us about the job.
• Job applications: your name, contact details, the role you're interested in, SIA licence status, availability, anything you tell us about yourself, and your CV if you attach one.

How we use it

We use enquiry details to respond to you and prepare a quote, on the basis of taking steps at your request before entering a contract. We use application details to assess your suitability for work with us, on the basis of our legitimate interest in recruiting staff. We do not sell your information or use it for marketing without your consent.

How it is handled

Form submissions are sent by email to our business mailbox, hosted by our web and email provider. Only staff who need the information to deal with your enquiry or application can see it.

How long we keep it

We keep enquiry details for as long as needed to deal with your enquiry and any work that follows. If you don't become a client, we delete them within 12 months. We keep applications for up to 6 months, unless you ask us to delete them sooner or you join us.

Your rights

Under UK data protection law you can ask to see, correct or delete the information we hold about you, or object to how we use it. Email info@anchorsc.co.uk or write to us at 70 Valentine Court, London SE23 2LJ. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

This website does not set cookies and does not use analytics or advertising trackers.

To display text and icons, pages load fonts from Google Fonts and icons from the unpkg content delivery network. These services receive your IP address and browser details in order to deliver the files, as with any website request. They do not set cookies through this site.

Health and safety

We are committed to the health, safety and welfare of our employees, our clients and anyone affected by our work, in line with the Health and Safety at Work etc. Act 1974.

• We assess the risks of each site and assignment and put sensible controls in place.
• We give staff the information, training and equipment they need to work safely, including safe use and storage of cleaning products.
• We encourage staff to report hazards, near misses and incidents, and we act on what they tell us.
• We review this policy regularly and whenever our work changes.

Equality, diversity and inclusion

We value a diverse workforce and treat everyone fairly. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation, in line with the Equality Act 2010.

This applies to recruitment, training, promotion, pay and the way we serve our clients. Bullying, harassment and victimisation are not tolerated, and staff can raise concerns in confidence.

Environmental policy

We aim to reduce the environmental impact of our work. In practice this means:

• Using cleaning products responsibly and choosing lower-impact products where they do the job well.
• Avoiding waste of water, energy and consumables on client sites.
• Separating waste for recycling where the site allows it.
• Planning staff travel and patrol routes efficiently.

Quality policy

We are fully committed to providing the highest standard of service to all our clients. We agree clear requirements with each client, brief and supervise our staff against them, and check our work regularly.

We welcome feedback. If something isn't right, tell us at info@anchorsc.co.uk or on 07775 439037 and we will put it right.